We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Over 95% percent of Skindinavia.com orders ship within 24 hours. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We cannot offer cash refunds beyond 90 days of product purchase.
Customs Duties Outside The US
Customs duties are sometimes charged on products imported into certain countries. These duties are unpredictably and unevenly applied, but, if charged, are responsibility of the customer and not responsibility of Skindinavia.
Most of our orders ship the same day or by the next business day. Estimated shipment transit times are detailed below.
Tracking information for all US shipments can be found in your shipping confirmation e-mail.
Standard international shipments are shipped via UPS Mail Innovations or First Class Mail and cannot be tracked.
For shipments to the continental U.S.:
• US orders shipped to the Northeast should arrive in 2-3 business days.
• US orders shipped to the Southeast should arrive in 3-4 business days.
• US orders shipped to the Southwest and West should arrive in 4-6 business days.
For international shipments (outside of the US):
• Orders shipped to Canada should arrive in 4-6 business days.
• Orders shipped to Europe should arrive in 1-2 weeks.
• Orders shipped to Asia should arrive in 2-3 weeks.
Please note that local customs can require up to 3-4 weeks in addition to standard shipping times depending on individual country requirements